We make appointments for haircuts, teeth cleanings and health physicals. So why not oil changes, tire rotations and other car-related services?
Using automotive software solutions to advance schedule various services, including state inspections and emissions, is beneficial to the automotive repair shop and the customer.
Auto shops can drive up revenue ahead of time by advance scheduling appointments while a customer is having other services performed. Think about it, customers and techs alike know that changing a vehicle’s oil every three months or 3,000 miles is a best practice. What better way to drive that home than to use software that looks at driving habits to predict when a customer should return for this common service?
Shops need a means of recording and calculating reminders around each customer’s individual driving habits. Taking into account a vehicle’s age, history and recommended service based on mileage can aid in booking future transactions including tire rotations, state inspections & emissions, as well as coolant flushes and so on.
Scheduling routine services ahead of time helps maintain manageable work flows and enables shops to determine how many walk-in customers can be added on any given day.
Software developed with advance scheduling function features takes email, postcards and even phone call service reminders to another level. With everyone’s busy schedule, it helps to ensure that customers keep up with important vehicle services. To make that scheduling process seamless, customers can add their three-month service, six-month service, or even their annual inspection to their calendar in advance. As the appointment date nears, reminders can be auto-texted to customers.
The process is hands-off, allowing shop owners and technicians to focus on other priorities, including performing other customers’ vehicle maintenance.
From the driver’s perspective, scheduling future appointments at the time of service makes things easier in several ways. For one, this advanced feature ensures that customers will not forget to make that oil change or tire rotation appointment. People are busy enough. Having one less appointment they need to remember to schedule down the road makes things easier.
In the end, customers save time in the future, by making plans today.
Also, if they can look ahead to what their vehicle’s maintenance needs are, they will be less likely to decline service as they have had time to prepare financially.